QUOTES, DEPOSIT & INVOICE PAYMENT
All quotes will be valid for 30 days from the date of issue.
$50 Non-Refundable deposit will be required to secure the booking date.
Full invoice payment is due 14 Days Prior to event date.
*Once confirmation of booking is provided in writing the customer agrees with accordance to the Hire Policy listed below*
A $200 Security Bond deposit and Photo ID will be required to hire the equipment and bond must be deposited into YUTU Celebration bank account 3 days prior to the day of event, and will be returned 3 business days (Monday - Friday), after the day of drop off/ collection of hire equipment – minuses any damages/ breakages, missing items, and cleaning expenses if required (see below Hire Policy for further details)
Cancellation within 3 days of the event date will incur 100% of the invoice.
Cancellation within 7 to 14 days will incur a 50% charge of the invoice.
Cancellation of more than 14 days will lose the $50 deposit.
Hire equipment will be delivered to the customer in a well-maintained condition. The customer will be responsible to notify YUTU Celebration immediately should they notice damages upon pick up or delivery of the equipment.
Customers have full responsibility of all equipment hired from the time of delivery or pick up of equipment to when the equipment is picked up or dropped off at YUTU Celebration premise. Full replacement cost will be charged to the customer if the equipment is severely damaged, lost, or stolen.
Equipment returned with burns, tears, holes, or any other abnormalities will be charged to the customer at the current day full replacement cost. Equipment returned with heavy stains, mould, wax, dye, blood, grease, or food and beverage stains that are not easily restored to a clean and re-hirable condition using normal laundry methods, and require extra or professional treatments will incur the full cost of the professional cleaning charges. Under no circumstances will the customer cause or permit anything to be stuck to the hired equipment (tape, glue, or other materials). If the marks and stains are unable to be fully removed, the customer is liable to pay the full replacement cost of the affected equipment.
YUTU Celebration reserves the right to assess the heavily soiled hire equipment. If YUTU Celebration deems the equipment to be un-hireable due to damages caused by the customers, then the customer will be responsible to pay the full replacement cost of the hire equipment.
All hire equipment to be returned in a clean and dry condition. Any equipment returned in an unclean state, the customer will be responsible for the cleaning cost to return the equipment to a clean condition.
The customer agrees to return all hire equipment to YUTU Celebration by the agreed date or additional hire fee will be charged.
SETUP & PACK DOWN
Additional fees will be charged to the customer if set up and/ or pack down services are required. The fee will vary depending on the amount of equipment hired, amount of setup/ pack down required, and time it takes to set up/ pack down.
DELIVERY & PICK UP
Customer will be charged additional fees for delivery & pick up. The fee will depend on the travel distance from YUTU Celebration’s location.
Extra charges may apply if:
If you require delivery or pick up outside the hours of 8am - 5pm (e.g. evening and night time delivery or collection, next day pick up, etc)
If you do not provide information at the time of booking or
If you change your mind with delivery & pick up time closer to event date.
Any equipment to be taken above ground level of a building
CUSTOMER PICK UP & DROP OFF
Customers can arrange with YUTU Celebration with an agreed pick up / drop off time.
All customer returns need to be returned by 4PM on the due date, unless an agreement has been made with YUTU Celebration for a specific drop off time. Additional fees will be charged to the customer if the hire equipment is not dropped off by the agreed date and time.
LOYAL CUSTOMER PROMO
Valid for one redemption when you spend $99 or more. It is transferrable to customer's friends and family.
Discount applies only to decoration and hire equipment packages. Services such as delivery/ pick up, set up and packdown is not included with the 10% discount.